Return & Refund Policy

At Shoppynex, customer satisfaction is our top priority. We want you to love every product you purchase from us. However, if you are not completely satisfied with your order, we’re here to help you through our simple and transparent return and refund process.

Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging.

  • Return requests must be made within 14 days of receiving your order.

  • Items such as intimate wear, personal care products, and hygiene-related items (for example, certain beauty or pet grooming tools) cannot be returned for safety and hygiene reasons.

Non-Returnable Items

The following products are not eligible for return:

  • Gift cards and promotional items

  • Clearance or discounted sale items

  • Customized or personalized orders

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team through the chatbox available on our website.

  2. Provide your order number and a brief reason for the return.

  3. Our team will review your request and provide you with the return shipping address and instructions.

Please ensure that your item is securely packaged to prevent damage during return transit.

Return Shipping Costs

  • If the return is due to an error on our part (e.g., wrong item, damaged or defective product), we will cover the return shipping costs.

  • For all other return reasons, the customer is responsible for return shipping fees.

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days and credited to your original method of payment.

  • Depending on your bank or card issuer, it may take a few additional days for the refund to reflect in your account.

Late or Missing Refunds

If you haven’t received your refund after the mentioned timeframe:

  1. Check your bank or credit card statement.

  2. Contact your payment provider — sometimes it takes additional time for refunds to be posted.

  3. If you still haven’t received your refund, please contact our support team for assistance.

Damaged or Defective Items

If your product arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery with clear photos or videos. Our team will immediately assist you with a replacement or refund.

Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

Contact for Returns

All return-related queries can be submitted through the chatbox available on our website.
Our support team will respond within 24–48 hours on business days.

At Shoppynex, we stand behind the quality of our products and your satisfaction.
Thank you for trusting us as your preferred shopping destination for Pet Supplies, Tech Gadgets, and Women’s Fashion.

Privacy Policy

At Shoppynex, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, shipping and billing address, contact number, and payment details provided during checkout.

  • Non-Personal Information: Browser type, device information, IP address, and browsing behavior collected automatically for website optimization.

  • Cookies: We use cookies to enhance your shopping experience, track website activity, and provide personalized product recommendations.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders efficiently.

  • Communicate with you about your orders, shipping updates, and customer service inquiries.

  • Improve our website performance and product offerings.

  • Send promotional offers and newsletters (only if you have opted in).

  • Prevent fraudulent transactions and ensure secure payments.

3. How We Protect Your Data

Your privacy and security are our highest priority.
We use SSL encryption, secure payment gateways, and data protection protocols to safeguard all customer information from unauthorized access, alteration, or disclosure.

4. Sharing of Information

We do not sell, rent, or trade your personal information.
However, we may share limited data with trusted third-party service providers (such as payment processors and shipping partners) to fulfill your order and deliver your products smoothly.

5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Remember your preferences and shopping cart items.

  • Understand customer behavior to improve our store experience.

  • Deliver personalized ads through platforms like Google or Meta (if applicable).

You can choose to disable cookies in your browser settings, though some website features may not function properly without them.

6. Data Retention

We retain your personal information only as long as necessary to provide you with our services, comply with legal obligations, and resolve any disputes.

7. Your Rights

As a valued customer, you have the right to:

  • Access, modify, or delete your personal information.

  • Opt out of marketing communications at any time.

  • Request a copy of the data we hold about you.

To exercise these rights, please contact us through our website chatbox.

8. Third-Party Links

Our website may contain links to external sites. Shoppynex is not responsible for the privacy practices or content of these third-party websites. We encourage you to read their privacy policies before sharing any personal information.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The revised version will be posted on this page with an updated date.

10. Contact Us

For any questions or concerns regarding our Privacy Policy or data protection practices, please reach out to us through the chatbox available on our website.
Our support team will respond as quickly as possible.

Shoppynex is committed to maintaining transparency, trust, and the highest level of privacy protection for all our valued customers.
Thank you for shopping with us.